Over the last several years, Juji chatbots have tackled challenges across a range of disciplines, including health care and counseling military veterans struggling with PTSD. But when a human operator answers the question, she said, that answer is immediately assimilated into the platform, with no additional off-line training required. She said the dashboard contains information like the types of programs that students are asking about and where international students are inquiring from, but it also flags queries the chatbot couldn’t answer with 100% certainty. It can also learn on-the-fly, she said: A dashboard allows university staff to view and intervene in conversations as needed in real time.
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“We want to make sure AI is truly accessible to organizations who don’t have AI expertise, who are maybe small, medium companies who don’t have that kind of money and data even to adopt AI, to benefit from AI,” Zhou said.Īnd while it’s common for commercial chatbot companies to claim it may take two or three years to achieve maximal results as the software learns from its users and trains its models, Zhou said Juji can be fully implemented in two weeks because its models have been pre-trained on the millions of data points needed for the types of scenarios common in higher education settings. Juji, Zhou said, bridges those categories. “I don’t know what you’re going to ask, but I would just improvise based on our conversation.”Īccording to Zhou’s research, there are two categories of chatbot technologies: those that don’t contain much AI and tend to be rigid, and others - such as Google Dialogflow and IBM Watson Assistant - that require deep technical expertise and mounds of data to be effective. “We want our design to be very fluid, and jump to any point, because that’s what humans do,” Zhou said. While it’s common for commercial chatbots to get stuck when confronted with an uncooperative or confused interlocutor, Juji employs human-centered design, Zhou said, politely responding to off-topic input, but not losing sight of the interaction’s purpose.Ī 2021 academic research paper co-authored by Zhou illustrates how a flexible chatbot can manage distracting input. Juji’s stand-out feature is its conversational flexibility, a design approach rooted in decades of linguistic and AI research. And though chatbots abound these days, Michelle Zhou, who co-founded Juji in 2015 with psychologist Huahai Yang, told EdScoop her technology contains a few unique traits that set it apart. I think with all tech we need to ask ourselves how we can amplify the good and diminish the bad,” he said.Juji, an AI-powered chatbot company that was co-founded by a former IBM Watson researcher, announced on Thursday the launch of a new virtual agent tailored for higher education.Īccording to the company, its new product was designed to meet the needs of university administrators, including fielding massive queues of repetitive questions from prospective students, supporting remote learners and serving as counselors’ aides to streamline information-gathering. “This is some interesting tech, no question about it. The chatbot can be used for applications like customer service and virtual assistants. “Even if it's only been around for a short amount of time, it certainly has shown some impressive results,” said Beaty. Greg Brockman, the president of OpenAI, wrote on Twitter on December 5 that ChatGPT crossed one million users just five days after launch. This has been happening for a long time, of course, with many of the major search engines, and so we’re handing over what might be considered fairly personal information to a third party if you will, or someone else,” said Beaty.ĬhatGPT, owned by research company OpenAI, is one of these chatbot programs. “We can say that somebody else is getting the questions we ask. He said they can also be difficult to understand, and there are some security concerns. “They are biased and so they are biased by the data they are trained on.
“I also see some disruption going on in the job market,” he said. “From a pros point of view, I would say we can get answers, and what we might consider intelligent answers, much more quickly,” said Steve Beaty, a computer science expert with the Metropolitan State University of Denver.Įxperts said it could also reduce the need for human labor. Are artificial chatbots taking over? Not exactly.ĪI chatbots are a software application used to have a conversation that can take on the role of a live human, using technology.
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